Store Policy
Impressum (Legal Notice)
Business Name: Meileah
Owner: Lea Hagspiel
Address: 4210, Austria
Business Type: Online retail of jewellery.
Jurisdiction: Austria
According to § 5 ECG & § 24 MedienG.
EU ODR Notice:
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr/
Participation in a consumer arbitration board is not obligatory and is therefore declined.
Terms & Conditions (AGB)
General Information
These Terms & Conditions apply to all purchases made through the online store Meileah. By placing an order, customers accept these terms.
Products
The store offers contemporary jewellery made from sterling silver, recycled sterling silver, gold vermeil, and gold-plated finishes. Colours and textures may vary slightly due to screen settings and material characteristics.
Prices
All prices are displayed in EUR.
International customers may be subject to customs charges, VAT, or import duties upon delivery.
Payments
Payments are accepted via PayPal, credit/debit card, or other secure methods available at checkout. Orders are processed once payment is confirmed.
Shipping
Orders dispatch from Austria. Delivery estimates:
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Austria: 2-4 business days
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EU: 5-10 business days
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Rest of World: 10-20 business days
Delivery times may vary due to customs or postal delays.
Ownership
Goods remain the property of Meileah until payment is received in full.
Returns & Right of Withdrawal
EU customers are entitled to a 14-day right of withdrawal described in the Withdrawal Policy. Items must be unused and in original packaging.
Non-returnable items:
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Gift cards
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Customs or personalised pieces
Liability
Liability for delays caused by postal services or customs is excluded. Liability for normal weal, tarnishing, or damage caused by improper handling is excluded.
Dispute Resolution
The European Commission provides an Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
Governing Law
These Terms & Conditions are governed by Austrian law.
Withdrawal & Returns Policy (EU 14-Day Right)
Right of Withdrawal
Customers have the right to withdraw from a purchase within 14 days without stating a reason. The withdrawal period begins on the day the customer or a third party receives the goods.
How to Withdraw
To exercise the right of withdrawal, an email must be sent to:
Please include:
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Customer name
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Order number
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Items being returned
Goods must be returned within 14 days of providing notice of withdrawal.
Return Conditions
Returned items must be
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Unworn
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Undamaged
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In original packaging
Non-returnable items
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Gift cards
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Custom or personalised products
Refunds
Refunds are issued to the original payment method within 14 days after the returned goods are received. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Shipping Policy
Processing Time: 1-3 business days.
Tracking information is provided when available.
Estimated Delivery:
Austria: 2-4 business days
EU: 5-10 business days
Rest of World: 10-20 business days
Responsibility for correct address entry lies with the customer. Orders returned due to incorrect address information cannot be refunded.
International customers are responsible for customs fees, duties, and taxes.
Privacy Policy (GDPR-Compliant)
General
This website process personal data in accordance with the EU GDPR.
Data Collected
The following data may be collected during website use or order placements:
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Name
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Email address
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Shipping and billing address
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Payment details (processed securely by external payment providers)
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Order details
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Technical information such as IP address, browser type, device type, and basic analytics data.
Purpose of Data Processing
Personal data is processed for the following purposes:
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Order fulfilment
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Customer communication
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Shipping and returns handling
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Store operation and security
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Fraud prevention
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Website optimisation and analytics
Third-Party Services
Trusted third-party services providers are used for:
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Secure payment processing (e.g., PayPal or similar providers)
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Website hosting and security
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Analytics and performance tracking
Some providers may store data outside the EU, subject to GDPR-compliant safeguards.
Cookies
This website uses cookies for essential functionality, performance, and analytics. Users may accept or decline non-essential cookies through the cookie banner.
GDPR Rights
Users may request:
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Access to their data
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Correction of inaccurate data
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Deletion of personal data
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Restriction of processing
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Dara portability
Request should be sent to: hello@meileah.com
Data Storage
Order-related data is retained for legal bookkeeping requirements (up to 7 years under Austrian Law). Other data is stored only as long as necessary for the stated purposes.
Contact
Privacy inquiries may be directed to: hello@meileah.com
Cookie Notice
This website uses cookies to ensure proper functionality, enhance the user experience, and analyse traffic. Non-essential cookies may be declined at any time.