Online Enquiries
General Enquiries: hello@meileah.com
Or send a message here and you’ll receive a reply as soon as possible. If you have a question or need assistance, the contact form below is the best way to get in touch. Every effort is made to respond within 24 hours on business days.
FREQUENTLY ASKED QUESTIONS
What payment methods are accepted?
Major credit cards (Visa, Mastercard, Amex), PayPal, and other options shown at checkout are accepted.
Changes or Cancellations After Payment
Orders are processed quickly. Please get in touch through the contact form or by email immediately if a change or cancellation is needed. Once processed, changes may not be possible.
Changes cannot be guaranteed, but every effort will be made to fulfil the request.
Change requests are not accepted under if more than 24 hours have passed since the order was placed.
How should jewellery be cared for?
Avoid contact with water, perfumes, lotions, and sweat. Store pieces in a dry, soft-lined box or pouch. Clean gently with a soft cloth.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
- Austria: €6
- EU: €9
- Rest of World: €18
Is worldwide shipping available?
Yes. All orders are shipped with trusted postal partners worldwide.
When will I get my order?
Orders are processed and dispatched within 1–3 business days. Delivery times vary by destination.
Are there customs or import fees for international orders?
Yes. Duties, taxes, and customs fees vary by country and are the responsibility of the recipient. These charges are not included in the product or shipping costs.
Lost Package
If a package is lost in transit, please get in touch through the contact form or by email.
Once an order has been marked as delivered to the correct shipping address, the seller cannot be held responsible for lost or stolen packages.
Damaged or Defective Items
If an item arrives damaged or defective, please get in touch through the contact form or by email within 48 hours of receiving the order. Photos of the issue may be requested for resolution.
What is the return policy?
Returns are accepted on unused items in original condition and packaging within 14 days of receiving the order. Sale items and earrings are not eligible for return or exchange.
Can all items be returned or exchanged?
No. Sale items and earrings are not eligible for return or exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs, including any applicable duties or taxes. Original shipping fees are non-refundable.
How long until a refund is processed?
Refunds are processed once the returned item(s) are received and inspected. An email notification is sent when the refund is issued.